Screen not turning off with V2.9.175 update

skyng22003 · 发表于 2024-2-4 00:05:44

After updating to V2.9.175 the screen is not turning off when set to follow the system when I put my Win11 mechine to sleep.

Reverting to an older version like .146 fixes this issue.

dockkey2023 · 发表于 2024-2-4 09:53:43

You can update to our latest version 2.9.177.122, and this issue has been resolved in this version

skyng22003 · 发表于 2024-2-4 10:06:09

Just tried 2.9.177.122, same I issue just shows the boot logo

admin · 发表于 2024-2-5 10:25:17

skyng22003 发表于 2024-2-4 10:06
Just tried 2.9.177.122, same I issue just shows the boot logo

It is strange. We will test it. thanks.

dockkey2023 · 发表于 2024-2-6 11:23:54

If it is 293s or 293V2, you need to press any key to close the screen

skyng22003 · 发表于 2024-2-7 07:44:27

本帖最后由 skyng22003 于 2024-2-7 07:45 编辑

dockkey2023 发表于 2024-2-6 11:23
If it is 293s or 293V2, you need to press any key to close the screen

I have the 293 with firmware version V1.293.3 and software version 2.9.177.122.
So after the PC goes to sleep, it shows the boot logo, but pushing any of the buttons on the 293 doesn't do anything. The boot logo just stays on. Thanks
Works fine if I go back to an earlier software version.

dockkey2023 · 发表于 2024-2-15 20:53:17

这个需要设置主板的供电模式，新年上班后回复你，给你步骤

Aboba · 发表于 2024-2-25 09:48:32

have same issue where can i download older version stream dock software?

dockkey2023 · 发表于 2024-2-26 11:52:15

Aboba 发表于 2024-2-25 09:48
have same issue where can i download older version stream dock software?

The version after 146 has modified the sleep mode; The computer and device are disconnected, but the USB port has power, so the screen stays on. We have to wait for the subsequent hardware program to update this feature

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