Issue with Mbox N3 - USB Code 43 Error

topgeekfrance

Dear,

I hope this message finds you well. I am reaching out regarding an issue with a recently purchased Mbox N3. After installing the software that accompanies the device, the hardware encounters a "USB Code 43" error and is not recognized within the program.

I have attempted the installation on three different computers running Windows 10 and Windows 11 operating systems also with two different usb type c cables, but the issue persists. The Mbox N3 unit is brand new and was taken straight out of the box.

Could you kindly assist me in resolving this issue? Please let me know if you require any additional information or troubleshooting steps from my side.

Thank you for your prompt attention to this matter. I look forward to your response.

Best regards,

dockkey2023

Can't recognize it on three computers, displaying error 43? Did you directly connect it to the computer? Did you change the USB port

topgeekfrance

yes, USB port changed, OS and computer too, and nothing helps! always error 43

streamdockhjf

topgeekfrance 发表于 2025-3-15 01:57
yes, USB port changed, OS and computer too, and nothing helps! always error 43

Got it, we will have a meeting tomorrow to discuss a solution.