Issues installing AJAZZ AKP03 on home PC

ecotack

I have a AJAZZ AKP03 which I'm having issues with installing on my home PC (WIndows 10).  I've tested it and it works on two other PCs fine (Windows 7 and 10), so I believe it is likely a driver issue.

On my home PC it says the device is connected, but won't update the images and button functions.

What I have tried:
  USB cable supplied - won't work (its a little loose in the ports)
  Own USB cables - AKP03 found on some USB ports, but won't work
  USB 2 ports on rear of PC - AKP03 found, but won't work
  USB 2 ports on front panel - sometimes found, but still won't work
  USB 3 ports front and rear - finds the AKP03, then loses it
  USB 2 powered hub - finds the AKP03, then loses it
  Uninstall software and re-install - still won't work
  Uninstall device driver, reboot and reconnect - Still won't work
  Uninstall software, disconnect keyboard, reboot, re-install software and connect keyboard - Still won't work
  Tested on two other PC's - Works fine first time.

One thing I noticed is that on my home PC when the AKP03 is detected, only one additional HID device shows in device manager, where on my works PC two additional HID devices show in device manager when plugged in.

Any suggestions?

dockkey2023

Can you take the firmware version number from a computer that works properly and send it to me for review? The one you cannot use should be an AMD CPU