Yes or No problem

koji0525

We received the following inquiry from a customer.
Have there been similar cases in the past?
These are symptoms I have never experienced before.

I installed the software, but every time I start my PC, the message below appears, and even if I select Yes, it still appears several times. This is displayed every time I start it and it is very difficult to use. Please tell me how to improve it.
""""
User account control
Do you want to allow this app to make changes to your device?
SystemMonitor.exe
Verified publisher:Shenzhen An Rui Xin Technology Co., Ltd.
File location: Hard drive on this computer
Show details
Yes, No

koji0525

A customer sent us the results of his research on dialog.
I would like you to share the following with the software department.



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I looked up the message dialog.
The screen presented is a dialog that asks for permission for certain applications to pass through the firewall and connect to the Internet on Windows operating systems. When such a message appears, it is important to consider the following risks before approving it: 1:
1. **Check for Trustworthiness**: Check if you trust the program named `SystemMonitor.exe` or the publisher named `Shenzhen An Rui Xin Technology Co. If it is an unknown program or publisher, you are at risk. 2.
2.**Security Risk**: Allowing the program will allow it to send and receive data over the network. If the program is malicious, there is a risk of personal information disclosure or unauthorized access to your system.
3.**Purpose of the program**: You need to know what the program needs network access for and whether its purpose is legitimate.
4.**Program Behavior**: It is difficult to predict how a program will behave once it has passed through the firewall. For example, it may communicate unexpectedly in the background.
If the program is necessary for your work and you are sure of its reliability, you may allow it. However, if you are uncertain, or if the purpose of the program is not clear, you should not allow it and should gather further information or consult an expert. Also, if such a dialog appears unexpectedly, consider running a virus scan."
The app could be used without answering "yes" to this message.
Therefore, regardless of the application, there is no need to communicate beyond the firewall, and therefore, I believe there is a risk of information leakage for the use of the application. Please respond.
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Alvin

You can refer to this link for ways to solve customer problems.
https://bbs.key123.vip/forum.php?mod=viewthread&tid=325

dockkey2023

Alvin 发表于 2024-5-6 14:45
You can refer to this link for ways to solve customer problems.
https://bbs.key123.vip/forum.php?mod ...

thanks