The device is not detected

semmy

Hello. I ran into such a problem, when replacing the startup logo, StreamDock constantly shows my picture and there is nothing else in whatever computer I turn it on and the Device is not detected in the application.

dockkey2023

The startup screen that our device displays when it starts up, showing your photo, I feel very strange. Have you recorded a video and sent it to me to take a look? Also, your device should be included in the video, and the software name should also be included

semmy

The StreamDock CiberPanda 293S model, Stream Dock software version 3.10.195.1021. After changing the launch logo, the picture itself was 854x480 and the JPEG format just froze and there was nothing not to do with it to make the keyboard on StreamDock work and light up. I'm attaching a video: https://drive.google.com/file/d/ ... i_/view?usp=sharing

semmy

Administration, please answer my problem, otherwise you haven't answered for 4 days.

W-N-King

Try unplugging and plugging in the data cable or changing the USB port.

semmy

Thank you, but I tried all this first and on different PCs. I have attached the video to the message above.

dockkey2023

semmy 发表于 2025-11-14 20:43
Thank you, but I tried all this first and on different PCs. I have attached the video to the message ...

Your software needs to be customized, not opened using our StreamDock. The software download link is: https://pandakey123.vip/win